Privacy Policy

UBIQCURE (Sidvir Private Limited) is the owner of www.ubiqcure.com and the UBIQCURE mobile application (the URLs and mobile application together referred to as "Website/APP" and individually a "Website or APP"). The terms 'You' or '‘Your' refer to You as the user (whether You are a Registered User, Unregistered user or a Healthcare Professionals (HCPs) of the Website/APP or of the services offered by the Website ("Service"). UBIQCURE is committed to Your privacy. This privacy policy ("Privacy Policy") applies to the collection, use, storage, processing, disclosure and transfer of Your Information (defined below) when You use the Website and/or the Services.

CONSENT

By clicking on the "I accept' button at the end of page containing the Terms of Use or by providing us Your Personal Information or by making use of the features provided by the Website/APP, You hereby consent to the collection, storage, processing, disclosure and transfer of Your Information in accordance with the provisions of this Privacy Policy.
You acknowledge that You are providing Your Personal Information out of Your free will.
You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw Your consent at any point, provided such withdrawal of consent is intimated to us in writing at contact@ubiqcure.com. If You do not provide us Your Personal Information or if You withdraw the consent at any point in time, We shall have the option not to fulfil the purposes for which the said Personal Information was sought and we can restrict You from using the Website.

CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.
When We update Our Privacy Policy, the next time You visit the Website, the Website will provide a message which will intimate You of the amendments to the Privacy Policy. You will be required to provide Your consent to the amendments before You proceed. If You do not agree to the amendments, You should not use the Website any further.

WHAT PERSONAL INFORMATION IS COLLECTED FROM YOU?

The kinds of information that We collect about You include Personal Information and Non-Personal Information. Personal Information and Non-Personal Information are collectively referred to as "Information".
Personal Information is data collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:
Name
Birth Date
Email address
Phone Number
Gender
Your Banking details on account of our services
Physical, physiological and mental health condition
Medical records and history
Login ID and password
Location

Children's Privacy

Our Services are not directed at children under the age of 12 We do not knowingly collect personal information from children under 12 without parental consent.
In case you are under the age of eighteen (18), then please do not share any Sensitive Personal Information or Personal Information with us without having your parent or legal guardian to accept our Policy on your behalf.
We may also collect information other than Personal Information from You through the Website when You visit and /or use the Website. Such information may be stored in server logs. Such Non-Personal Information would not assist us to identify You personally. Such Non-Personal Information may include
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used.
Master and transaction data and other data stored in Your user account.
Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files.

HOW WE COLLECT INFORMATION?

The methods by which We collect Your Information include but are not limited to the following:
When You register on Our Website
When You book Doctor’s Appointment or any request is received for You about availing our other services in B2B and B2C mode
When You provide Your Information to us
When You use the features on Our Website and/or when You use Services
When You access Website or Services
By use of cookies (discussed below)

HOW THE INFORMATION COLLECTED IS USED?

We collect Your Information for various purposes, including the following:
In order to enable You to use the Website and utilize the Services. For instance, you may provide Your health-related information on the Website in order to consult privately with any of our Healthcare Professionals (HCPs), or You may provide Your financial information in order to process a payment which You need to make our Payment Gateway.
To respond to Your inquiries
To provide You with information about products and services available on the Website
To personalize Your experience on the Website
To help You address Your problems incurred on the Website including addressing any technical problems
For proper administering of the Website
To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website)
To improve the services, content and advertising on the Website
To protect the integrity of the Website
To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
To conduct analytical studies on various aspects including user behaviour, user preferences etc
To make disclosures as may be required under applicable law.
(above uses collectively referred to as "Purpose(s)")

HOW INFORMATION MAY BE SHARED AND TRANSFERRED?

You hereby acknowledge and consent that it is adequate that when UBIQCURE transfers Your personal data and information to any healthcare professional, UBIQCURE will ensure that appropriate measures are in place to safeguard your privacy. These measures may include contractual obligations on the healthcare professional to adhere to the provisions of UBIQCURE's Privacy Policy regarding the collection, use, storage, processing, disclosure, and transfer of Your information.
With service providers who assist us in operating the Services or performing business functions on our behalf.
With your consent or at your direction.
When required by law or to protect our rights.

HOW WE PROTECT YOUR INFORMATION?

The security of Your Personal Information is important to us. We have adopted reasonable security practices and procedure to ensure that the personal Information (protected health information) collected is secure. You agree that such measures are secure and adequate. We restrict access to Your personal information to Our and Our affiliates' employees, agents/nodal & sub-nodal, executives, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.
While we will endeavour to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. On account of any security breach due to internet, neither we nor any of our Healthcare Professionals (HCPs) on UBIQCURE will be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to Your Personal Information.
UBIQCURE ensures data security through industry-standard encryption protocols such as SSL (Secure Sockets Layer) and encryptions to safeguard user information.
We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

COOKIES

We may store temporary or permanent 'cookies' on Your computer. A cookie is a small piece of data that is sent to Your browser from a web server and stored on Your computer's hard drive. A cookie cannot read data off Your hard disk or read cookie files created by other sites. Once You close Your browser, the cookie simply terminates. For instance, by setting a cookie on Your browser, You would not have to log in a password more than once, thereby saving time while on the Website/APP. You can choose whether to accept cookies by changing the settings of Your browser. You can reset Your browser to refuse all cookies or allow Your browser to show You when a cookie is being sent. If You reject the cookies on the Website/APP, You may still be able to use the Website/APP, but it shall be limited to certain minimal functionality. The only drawback to this is that You may be limited only to some areas of the Website/APP or limited to certain functions of the Website/APP. Some of Our business partners may use cookies on the Website/APP. Please note that We have no access to or control over such UBIQCURE and Our business partners may use cookies to better personalize the content, banners, and promotions that You see on the Website/APP.

LINKS

The Website/APP may contain links to other third-party sites. The third-party sites are not under the control of UBIQCURE. Please note that UBIQCURE is not responsible for the privacy practices of such third-party sites UBIQCURE encourages You to be aware when You leave the Website/APP and to read the privacy policies of each and every third-party site that collects personal information. If You decide to access any of the third-party sites linked to the Website/APP, You do this entirely at Your own risk. Any links to any partner of the Website/APP is the responsibility of the linking party, and UBIQCURE shall not be responsible for notification of any change in name or location of any information on the Website/APP.

CORRECTING INACCURACIES OR UPDATING PERSONAL INFORMATION

If Your Personal Information is stored as part of Your profile on the Website, You can update Your profile on the profile pages of the Website/APP. If Your Personal Information changes, or if You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, for any reason, You may send updates and corrections to us at contact@ubiqcure.com and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.
You are not allowed to use the Website or the Services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of India or Your country.

COMPLIANCE WITH LAWS

You are not allowed to use the Website or the Services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of India or Your country.

GRIEVANCE OFFICER

We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our Grievance Cell at grievance.cell@ubiqcure.com and Our official will attempt to resolve Your issues in a timely manner.
UBIQCURE reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time.

Last Updated: 7 July 2024