Support response times
Section 6 target SLAs (document).
| Priority | Query type | Target response |
|---|---|---|
| Urgent | Health alerts, critical payment failures | Within 30 minutes (call +91-9151003350) |
| High | Portal not working, report not accessible | Within 2 hours |
| Medium | Document upload, billing queries | Within 8 hours |
| Low | General questions, account preferences | Within 24 hours |
Bookings & appointments
From the home page, search by specialty or doctor name, choose a city if prompted, then open a doctor profile and pick an available slot. You may pay online or as per the options shown for that clinic.
Yes, subject to the clinic’s cancellation window and the rules shown at booking. Refund eligibility is explained in our Payment & Refund Policy.
On supported hospitals, the home page may show indicative waiting information. It is informational only and may lag real-time OPD changes.
Payments & refunds
Wait a few minutes for webhook confirmation. If the issue persists, email billing@ubiqcure.com with UTR / reference from Contact.
Typically 5–14 business days to the original payment mode after approval, depending on banks. See Refund Policy for details.
Virtual consultation
Our workflows are designed around Indian telemedicine guidelines. Video consult is not for emergencies—see the red alert on our Contact page.
Only your consulting doctor (or authorised provider) issues prescriptions. UBIQCURE provides the technology platform.
Account & data
We process personal data under the DPDP Act, 2023. Read the full Privacy Policy and contact our grievance officer if you have concerns.
Use the Login modal with OTP or password reset flows if enabled. For repeated failures, contact support@ubiqcure.com.