Last updated: March 2026 · Effective: March 2026
3.1 Payment processing
All payments on the Platform are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. UBIQCURE does not store your card or bank account details. All transactions are secure and encrypted.
- Payments can be made via UPI, debit card, credit card, net banking, and wallets.
- All invoices are GST-compliant with the correct HSN/SAC codes.
- A GST invoice is generated automatically for every completed transaction and is accessible from your account portal.
- UBIQCURE does not store payment card data. All payment data is handled exclusively by Razorpay.
3.2 Cancellation & refund schedule
The following table sets out cancellation windows and refund eligibility:
| Service | Cancellation window | Refund policy |
|---|---|---|
| Doctor Appointment | Up to 4 hours before appointment | Full refund to original payment method within 5–7 working days |
| Doctor Appointment | Less than 2 hours before or no-show | No refund. A reschedule credit may be offered at UBIQCURE’s discretion. |
| Virtual Clinic — Scheduled | Up to 30 minutes before scheduled time | Full refund |
| Virtual Clinic — Doctor does not join within 15 minutes | Any time | Full refund within 3 working days |
| Health Test Booking (Walk-in) | Up to 24 hours before slot | Full refund |
| Health Test Booking (Home Collection) | Up to 4 hours before scheduled pick-up | Full refund |
| eHRC — School Subscription | More than 15 days before camp date | Full advance refund |
| eHRC — School Subscription | Less than 15 days before camp | 50% advance refund |
| eHRC — After camp commencement | N/A | No refund of advance |
3.3 How to request a refund
Refund requests must be submitted via one of the following methods:
- Through the Platform’s Help section: navigate to “My Bookings” and select “Request Refund”.
- By emailing support@ubiqcure.com with your registered mobile number and booking reference.
Upon submission, you will receive a ticket number (SR-XXXXXXXX) by SMS and email within a few minutes. Our support team will process your request and communicate the outcome within the timeframes specified above.
3.4 Non-refundable situations
- Services that have already been rendered in full.
- No-shows where the patient did not attend the appointment without prior cancellation within the permitted window.
- Cancellations made outside the permitted cancellation window as specified in Section 3.2.
- eHRC school subscriptions cancelled after camp commencement.
UBIQCURE reserves the right to decline a refund request that does not meet the criteria set out in this Policy. All refund decisions are final and binding, subject to applicable consumer protection laws.
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